Frequently asked questions.
What makes Csombok the right choice?
Every Csombok piece is crafted with exceptional care and goes through a strict multi-step quality inspection and material testing before it leaves our studio. We work exclusively with platinum, 14k gold, or genuine sterling silver, and all gemstones used in our designs are natural.
Our commitment to craftsmanship ensures that each piece meets the highest standards of durability, beauty, and authenticity.
Shipping
Shipping timelines vary by country and region, and may be affected by customs processing or local carrier policies.
Rush production is available upon request. Please contact us directly for availability and details.
Csombok is not responsible for packages that are lost, damaged, or stolen during transit.
All shipping fees and insurance are the responsibility of the customer.
Return Policy
Because all Csombok custom and fine jewelry pieces are made to order, all sales are final.
Repairs
If your Csombok piece requires repair, please contact us.
Shipping and insurance for repairs are the customer’s responsibility. Once received and evaluated, repairs may incur additional fees depending on the nature of the work.
Jewelry Care
Store your jewelry in a cool, dry place, away from moisture, perfumes, lotions, and household chemicals.
Diamond and Gold Jewelry:
Clean gently using a soft toothbrush with warm water and a small amount of diluted mild dish soap.
Sterling Silver:
Use a polishing cloth to maintain shine. We recommend storing these pieces in their original Csombok packaging when not being worn.